Role and Responsibilities

• Provide excellent customer service to patients
• Assist with Check-in/Check-out processes to ensure accuracy and efficiency.
• Verify insurance to confirm eligibility and coverage prior to appointments.
• Request and obtain authorizations for HMO insurances 
• Verify PDT and patch testing benefits 
• Call to obtain pre-authorization for surgeries and procedures
• Understand and explain to patient what their financial responsibilities 
• Communication between physicians, medical assistants and staff regarding insurance matters, authorizations, etc.
• Communicate with our billing department regarding patient accounts and insurance matters
• Check voicemail box and return patient calls, create message in EMR and assign to appropriate staff when needed in a timely manner
• Schedule, reschedule or cancel patient appointments for providers accordingly if needed
• Update patient demographic data entry into the EMR system
• Answer and manage incoming phone calls, addressing patient inquiries and routing calls appropriately
• Ensure 100% collection on cosmetic services, adding cosmetic packages to Billing Alert.
• Confirm that all online credit card payments post in EClinicalWorks to reconcile with Transafe
• End of day reconciliation reports scanning all required documents and submit to APM or Practice Administrator by end of day.
• Additional responsibilities may be assigned